Display a hosted image

Andy Hill's Avatar

Andy Hill

24 Nov, 2016 08:36 AM


We have an image hosted on sharepoint online which we have shared using the guest link below :-


I've tried opening a new template, placing a web page on it and posted custom HTML that points to this image :-

<IMG SRC="https://companieshouse.sharepoint.com/sites/rd/_layouts/15/guestaccess.aspx?guestaccesstoken=iPrDAp92QHJE4oinyjGWcLDRHrIuMgx8LCidT%2btjFKQ%3d&docid=0e9bc85d7cf7d4672b8a024ee77375c10&rev=1" ALT="CHInteract" WIDTH=1280 HEIGHT=720>

This works fine in preview on the template editor, but when I publish it to our android players it shows a broken image link and a blank page. How can I get this working ?


  1. 1 Posted by Darin on 24 Nov, 2016 02:43 PM

    Darin's Avatar

    Why not upload the image into your reveldigital media folder rather than trying to load an image from a third location each time it is displayed on your screen?

  2. 2 Posted by Andy Hill on 24 Nov, 2016 02:49 PM

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    We would like the image to be hosted on our sharepoint server, so that it can be automatically updated.

    [image002.jpg@01D1529F]Andy Hill MBCS | End-User Device Development Manager
    Companies House | Crown Way, Maindy, Cardiff CF14 3UZ
    x:2931 | p:02920 380931 | m:07590 465296 | Skype : sip:[email blocked]

  3. 3 Posted by Andy Hill on 30 Nov, 2016 02:58 PM

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    Anybody have a solution for this problem ?

  4. Support Staff 4 Posted by Mike on 30 Nov, 2016 11:33 PM

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    I've added a few more tags to the HTML which may help. We will test this tomorrow on an in-house device.

  5. Support Staff 5 Posted by Mike on 01 Dec, 2016 10:23 PM

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    Looks like the URL for the image is doing some redirects which the native Android web browser does not like. You can workaround this by enabling the Crosswalk browser on your player. Do this by:

    • Attach a keyboard to your player
    • Hit Shift+F12 to enter the settings
    • Check the box for Crosswalk browser
    • Close the player app and restart
    • You will be prompted to install Crosswalk
    • Install Crosswalk and restart the player
  6. 6 Posted by Andy Hill on 05 Dec, 2016 02:50 PM

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    That worked great thanks ! One more query, is it possible to get the players to automatically refresh their content ? Ie: without sending a device refresh command from the console ?


  7. Support Staff 7 Posted by Mike on 05 Dec, 2016 03:00 PM

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    They will check for an update every 30 minutes on their own, so nothing you need to do unless you want an immediate update.

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