Updating the Digital Sign
Amy
via web
Sometimes when I try to update our digital sign in the lobby of our hotel, the pp doesn't appear as it should. The pp content is removed leaving only the template--date at the top and picture along the left side of the screen. Why is this happening and how can I fix it?
Comments are currently closed for this discussion. You can start a new one.
2 Posted by ted.uvc on 19 Sep, 2010 05:51 PM
First
Do not remove the playlist that is in the template
Second
To update that playlist u add your uploaded media (ppt)
Then delete the old ppt that is in the playlst
DONOT remove the playlist
If you do remove it and then create another one with the same name - u still must go into the template and add that playlist
Ted
------Original Message------
From: Amy
To: ***@catalystllc.biz
Subject: Updating the Digital Sign [Problems]
Sent: Sep 19, 2010 11:58 AM
3 Posted by Amy D on 19 Sep, 2010 06:06 PM
It's till not showing the pp--jus the blank screen like before.
----- Original Message -----
From: "ted.uvc"
<***@tenderapp.com>
To: <***@chartermi.net>
Sent: Sunday, September 19, 2010 1:53 PM
Subject: Re: Updating the Digital Sign [Problems]
4 Posted by ted.uvc on 19 Sep, 2010 07:13 PM
What do u mean blanl screen
Are u in front of it
------Original Message------
From: Amy D
To: ***@catalystllc.biz
Subject: Re: Updating the Digital Sign [Problems]
Sent: Sep 19, 2010 1:08 PM
5 Posted by ted.uvc on 19 Sep, 2010 07:14 PM
I see on the preview next weeks schedule
------Original Message------
From: Amy D
To: ***@catalystllc.biz
Subject: Re: Updating the Digital Sign [Problems]
Sent: Sep 19, 2010 1:08 PM
6 Posted by Amy D on 19 Sep, 2010 07:22 PM
Hi Ted,
Did you do anything to it or did it just straighten up after repeated
attempts to make it look the way it should? lol
I see the preview now looks as it should so I guess the problem corrected
itself unless you did something on your end.
Thanks for emailing with me.
Amy
----- Original Message -----
From: "ted.uvc"
<***@tenderapp.com>
To: <***@chartermi.net>
Sent: Sunday, September 19, 2010 3:16 PM
Subject: Re: Updating the Digital Sign [Problems]
7 Posted by ted.uvc on 19 Sep, 2010 07:57 PM
Amy
The system works fine
When u update the image and don't tell the mache to update itself it might take up to 2hours before it updates
If you tell it to update it starts withib10 min and then depending on the download speed it might start play in from 15 minutes or more.
Every time u click the update button it starts over delaying everything
As to a blank screen - if you're not actually in front of the screen the blank could have been a screen shot during the transition between iamges
So - all u had to do is wait
Ted
------Original Message------
From: Amy D
To: ***@catalystllc.biz
Subject: Re: Updating the Digital Sign [Problems]
Sent: Sep 19, 2010 2:24 PM
8 Posted by mike on 04 Oct, 2010 03:00 PM
how do you tell the machine to update
Support Staff 9 Posted by Mike on 06 Oct, 2010 04:21 PM
Go you where you see your device listed, click the 'more..' link, then click 'Update Content'. It may take a few minutes for the player to respond to the update command.
Mike closed this discussion on 20 Oct, 2010 04:07 PM.
Amy D re-opened this discussion on 21 Oct, 2011 03:01 AM
10 Posted by Amy D on 21 Oct, 2011 03:01 AM
Hi guys,
I'm experiencing issues with the sign not updating or rebooting on the web site again tonight. I tried to upate the sign about an hour ago and then tried to reboot it with no success. I waited an hour and tried again but it's still not accepting the update or the reboot.
Can either of you get the thing back online please?
I've attached the day's sign in case you need it.
Please get this working again asap.
Thanks,
Amy
11 Posted by Ryan Anderson on 21 Oct, 2011 01:45 PM
Amy,
Looks like the new power point was updated successfully last night.
Everything is saying the sign is working fine.
Let me know if this is not the case.
- Ryan
On Thu, Oct 20, 2011 at 11:00 PM, Amy D <***@chartermi.net> wrote:
> **
> Hi guys,
> I'm experiencing issues with the sign not updating or rebooting on the web
> site again tonight. I tried to upate the sign about an hour ago and then
> tried to reboot it with no success. I waited an hour and tried again but
> it's still not accepting the update or the reboot.
> Can either of you get the thing back online please?
> I've attached the day's sign in case you need it.
> Please get this working again asap.
> Thanks,
> Amy
>
12 Posted by Amy D on 24 Oct, 2011 11:57 PM
Hi guys,
Guess who?!
I'm trying to update the sign for tomorrow and the web page won't allow me to delete the old file, can't complete the update because it just shows the old file on the playlist.
Please help!
13 Posted by Ryan Anderson on 25 Oct, 2011 12:14 AM
I was able to delete the old presentation and update with the new one.
Next time you delete try to not hit the back button. Just continue on with
your updating process. Sometimes going back after a delete will not work.
Give that a shot next time.
On Mon, Oct 24, 2011 at 7:56 PM, Amy D <***@chartermi.net> wrote:
> **
> Hi guys,
> Guess who?!
> I'm trying to update the sign for tomorrow and the web page won't allow me
> to delete the old file, can't complete the update because it just shows the
> old file on the playlist.
> Please help!
>
14 Posted by Amy D on 27 Jan, 2012 10:54 AM
Good morning Ted,
I'm trying to update the digital sign for Holiday Inn but the website doesn't seem to want to update or reboot this morning.
Would you please take a look and see if there's a problem?
I'll most likely try again in an hour or so, but the sign has been offline since 5am and we have a group due in at 7:30am so I'd like to be able to have the sign up by then if possible.
Thanks
Amy
15 Posted by Amy D on 08 Feb, 2012 10:39 AM
Good morning gentlemen,
I'm trying to upload our events sign for today and attached is a picture of what I keep seeing; it will not allow the upload at all.
Please take a look and see what's up. I've also attached the pp for today's events so you'll have the correct file for uploading.
I'm home until 9:30am then I can be reached at my work email ***@tcwestbay.com
Thanks!
Mike closed this discussion on 27 Mar, 2012 05:02 PM.