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21 Mar, 2017 05:08 PM
We have a television that has had freezing issues over the course of several weeks. The team at the store has reset the Revel player several times and the problem persists. In the dashboard I can't see anything that would indicate that the players has been offline or having issues.
It's the Heights device in our dashboard.
Is there some other test we can conduct to test whether it's the television or the Revel digital player?
on 21 Mar, 2017 06:21 PM
If you go into your account >> click devices >> click the brown square in front of the device “Heights” >> click on the “View Schedule” that pops up –
You will see you have two competing schedules for that device.
Remove one and reboot your system – see how that works.
Theodore A. Rosenbaum
p- +01.701.866.7254 | w- www.Catalystllc.biz <http://www.Catalystllc.biz> | w- www.RevelDigital.com <http://www.RevelDigital.com>
on 21 Mar, 2017 06:44 PM
Thanks Theodore, I'm going to do that right now. I will report back if we have any further issues.
on 22 Mar, 2017 08:12 PM
So got word back from the store (Heights) and the player continues to
freeze at the end of the second video in the playlist. Even after removing
the conflicting schedules.
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