Freezing during playback

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21 Mar, 2017 05:08 PM

Revel Team,

We have a television that has had freezing issues over the course of several weeks. The team at the store has reset the Revel player several times and the problem persists. In the dashboard I can't see anything that would indicate that the players has been offline or having issues.

It's the Heights device in our dashboard.

Is there some other test we can conduct to test whether it's the television or the Revel digital player?

  1. Support Staff 1 Posted by Ted on 21 Mar, 2017 06:21 PM

    Ted's Avatar

    If you go into your account >> click devices >> click the brown square in front of the device “Heights” >> click on the “View Schedule” that pops up –
    You will see you have two competing schedules for that device.
    Remove one and reboot your system – see how that works.
    Theodore A. Rosenbaum
    p- +01.701.866.7254 | w- <> | w- <>

  2. 2 Posted by Joshua Price on 21 Mar, 2017 06:44 PM

    Joshua Price's Avatar

    Thanks Theodore, I'm going to do that right now. I will report back if we have any further issues.

  3. 3 Posted by Joshua Price on 22 Mar, 2017 08:12 PM

    Joshua Price's Avatar


    So got word back from the store (Heights) and the player continues to
    freeze at the end of the second video in the playlist. Even after removing
    the conflicting schedules.

    *Joshua Price*

    Digital Marketing Specialist, Corporate Headquarters

    Cellular Plus

    Verizon Authorized Retailer

    My email address has changed to [email blocked]
    <[email blocked]>. Please update your files.

    2501 St. Johns Avenue • Billings, MT 59102

    406-655-4858 press 5

    [email blocked] <[email blocked]> •

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